By: Maria Hovila (COO|CISO)
Let’s talk about service reliability!
In today’s digital world, downtime isn’t just an inconvenience—it leads to frustrated customers, higher operational costs, lost revenue, and potential damage to your reputation. Ensuring near-perfect uptime is critical, especially in industries where continuous service is essential.
At eMabler, we take uptime seriously. In 2024, our platform achieved an impressive 99.999% uptime—also known as “five nines” or “carrier-grade” reliability. But what does it take to reach this gold standard?
Let’s explore the key factors that contribute to this level of reliability and why it matters. But what does it take to reach this level of reliability?
1. Understanding Uptime
Uptime measures how long a system remains operational and available to users. A 99.999% uptime means that downtime is just 5 minutes and 15 seconds per year! To put this into perspective, even a small drop in uptime can significantly increase service disruptions. The graph illustrates how different uptime percentages translate into downtime in hours per year.
The difference between 97% (sounds high, right?) and 99,999% is almost 262 hours annually i.e. 22 hours every month.
2. Why High Availability Matters
High availability is essential for businesses that rely on uninterrupted service, such as financial services, healthcare, telecommunications, and EV charging / e-mobility. At eMabler, we believe that every EV driver should be able to charge their vehicle when needed—seamlessly and without interruptions. This reliability is part of our DNA.
3. How eMabler Ensures High Uptime
Proven Procedures for Reliability
- Redundancy: We implement redundant systems and failover mechanisms to maintain continuous operations, even if one component fails.
- Regular Maintenance & Testing: We schedule regular maintenance and rigorous testing across different environments (development, testing, staging, and production) to prevent unexpected failures.
- Monitoring & Alerts: Our advanced monitoring tools detect and resolve potential issues before they impact service.
- Disaster Recovery & Business Continuity: We have robust recovery plans in place to quickly restore services in case of a major outage.
- Major Incident Management: We use well-defined support processes, real-time tools, and clear communication plans to keep customers informed during incidents.
Strategic Approach to High Uptime
Achieving 99.999% uptime requires careful planning and trade-offs. At eMabler, we prioritize reliability, which means we conduct thorough testing and beta-testing before rolling out new features. While this approach may slightly slow down new feature releases, it ensures stability and long-term performance.
However, platform uptime alone isn’t the only factor affecting EV charging reliability. Other critical aspects include:
- Hardware & Firmware Selection: Choosing the right hardware and firmware ensures seamless communication with our platform.
- Reliable Connectivity Methods: The way a charger connects to our platform directly impacts overall performance.
- Success Rate: Beyond uptime, we track the Success Rate—a key metric measuring how often an EV driver can successfully charge their vehicle when they attempt to do so. In Q4/20024 all our +60.000 connected EV charging points had an average Success Rate of 92,1%, but some models/ firmware have a Success Rate of 60% and some are 98,7%.
Now, consider the impact of having a lower platform uptime (97%) combined with EV chargers that have a low Success Rate (75%). This scenario could result in losing more than 25% of your business revenue annually due to failed charging sessions and service disruptions. And think what it does to your reputation!
4. Commitment to Excellence
Achieving and maintaining 99.999% uptime requires a strategic blend of cutting-edge technology, careful planning, continuous testing, and strong partnerships. At eMabler, we remain committed to delivering a reliable platform that ensures seamless EV charging for businesses and end-users alike.
By focusing on these areas, we help our customers reduce downtime and OPEX, improve customer satisfaction, scale their business and operate with confidence in an industry where reliability is everything.
Let’s power the future of e-mobility—together.
