Finland has stayed a frontrunner in electric vehicle (EV) adoption, with over 10% of all cars now electric. In December 2024 alone, nearly half of all new car registrations (49.6%) were electric, reflecting the rapid shift toward electric vehicles. This growth has driven a transformation in EV charging services. Customers no longer expect “just a plug”; they demand smarter, feature-rich solutions that align with modern energy management and cost allocation requirements.
EV charging must go beyond the basics. Customers want services that optimize charging with electricity prices, integrate solar energy production, manage charging loads dynamically, and handle equipment from multiple vendors with various OCPP interpretations—all while ensuring that the costs of charging are automatically and accurately allocated to relevant stakeholders, such as drivers, housing companies, and electricity providers. Charging at home needs to be reliable and customers expect the charging to happen “when the car sleeps”. Achieving these capabilities while keeping costs manageable for customers is not a simple task.
Challenges in Operating EV Charging Services
Operating an EV charging service remains a complex and resource-intensive process. Tasks like hardware selection, installation services, customer support, and reimbursement management for multiple stakeholders required significant manual effort. Tehomen, a Finnish pioneer in delivering EV charging solutions for housing companies since 2011, experienced these challenges firsthand.
Tehomen saw an urgent need to automate their reimbursement process to meet customer expectations. Customers required solutions that accounted for fluctuating electricity prices, consumption variations among users, use of various local assets e.g. solar and service fees—all while the service remains intuitive and scalable for drivers, housing companies, and operators.
A Modern Solution with eMabler
To address these needs, Tehomen partnered with eMabler, whose advanced platform provided a comprehensive and automated solution. The eMabler platform enabled Tehomen to modernize their operations and offer a better experience to their customers. The automated reimbursement feature ensured accurate allocation of EV charging costs to all stakeholders, reducing administrative overhead and enhancing customer satisfaction.
The platform’s integration with day-ahead electricity pricing allowed Tehomen to offer dynamic pricing solutions, optimizing costs for customers. Furthermore, the system’s user-friendly interface ensured that operators, housing companies, and drivers could seamlessly access and manage the service without additional resource investments.
For Tehomen’s customers, this means a hassle-free charging solution that eliminates administrative burdens while ensuring residents have reliable and easy-to-use charging service.
“eMabler’s automated reimbursement system has streamlined our operations and ensured transparency for our customers. It’s been a game-changer in helping us stay competitive in a growing market.”
The Results
The collaboration with eMabler has been transformative for Tehomen. Not only offering the EV charging projects to the customers, Tehomen can offer advanced life cycle services. By automating the reimbursement process and introducing advanced energy management features, Tehomen gained a competitive advantage. Customers appreciated the flexibility and ease of use offered by the service, along with the assurance that their costs were being allocated accurately and transparently. eMabler API-first platform allows Tehomen to integrate different systems seamlessly as the need arises.
Tehomen has also been able to maintain competitive pricing while delivering feature-rich services. Looking ahead, the company plans to expand its offering to include fast-charging solutions and innovative payment options such as eMabler Express and payment terminals.
