eMabler 's Express Terms & Conditions

1. Scope

These Terms and Conditions govern the use of Express ad-hoc (non-subscription) payment services for electric vehicle (EV) charging provided by eMabler at participating charging stations.

2. Payment and Pricing

Users may pay for charging sessions using supported payment methods including credit/debit cards, mobile wallets, or QR code-based systems.

Pricing is displayed prior to session initiation and includes:

Energy cost per kWh
Time-based fees (if applicable)
Idle fees for overstaying after charging completion
Transaction or service fees (if applicable)

All prices include applicable taxes unless stated otherwise.

Pre - Authorization: A pre-authorization amount will be reserved before starting the session.

3. Session Initiation and Completion

Charging begins once payment is authorized, and the vehicle is properly connected.

The session ends when the user disconnects the vehicle, or the maximum charging time is reached.

A digital receipt will be shown in real time in the WebApp, and there is possibility to send the receipt via email (it requires the end user to fill the e-mail address before the session ends).

Note: if end user closed the session and forgot to add their email address or download the receipt. The end user can still request a copy of the digital receipt; however, a fee might be applied for that

4. Refunds and Disputes

Refunds may be issued for failed sessions, overcharges, or technical errors.

Users must contact support within [14] days of the session to initiate a dispute.

Refunds are processed within [30] business days upon validation.

5. Data Protection

Personal and payment data are processed in accordance with GDPR and other applicable laws.

Data collected includes session details (kWh Consumption amount, Start and end session times, Charger ID, Session ID, Time Zone), payment information (Payment type, pre-auth amount, Total Cost, Language), location and e-mail address if provided by the end user to receive the receipt via email.

No account creation is required for ad-hoc payments.

Personally identifiable information has a defined data retention, and it is not stored indefinitely unless explicitly documented. Based on legal requirements and business needs (Relationship + 3 years), statistical data (anonymized as long as in use).

6. Liability

eMabler is not liable for:

Charging station unavailability
Power outages or interruptions
Vehicle incompatibility or user error
Pricing is set by the customers (Charge Point Operators)

Users are responsible for ensuring proper connection and monitoring their session.

7. Third-Party Services

Some charging stations may be operated by third-party partners. In such cases, their terms may also apply.

Roaming sessions facilitated through other networks may be subject to different pricing and policies.

8. Modifications

eMabler reserves the right to modify these terms at any time. Updated terms will be posted on our website and/or at the point of sale.

9. Governing Law

These terms are governed by the laws of Finland, and any disputes shall be resolved in the courts of Helsinki.

Refund Process for Express Ad-Hoc EV Charging Payments

1. Eligibility for Refund
Refunds may be issued in cases such as:

Charging session failed to start after payment
Overcharging due to system error
Double billing
Charging station malfunction

2. User Action
The user must:

Contact customer support via email support@emabler.com.
Provide session details (date, time, station ID, receipt or transaction ID).
Describe the issue clearly.

3. Timeframe
Users to contact within 14 days from the session date to request a refund.

The eMSP should respond within 5-7 business days.

Approved refunds are processed within 15 – 30 business days, depending on the payment provider.

4. Refund Method
Refunds are issued to the original payment method used.

In some cases, a voucher or credit may be offered as an alternative.

What Should Be Included in a Digital Receipt

A well-structured digital receipt helps users track sessions and supports dispute resolution. It should include:

Receipt ID: Unique identifier for the transaction
Date & Time: Start and end time of the charging session (e.g. 7/10/2025 11:23:56 AM)
Payment Method: e.g. Card
Session ID: Identifier of the session used
Price: Cost per kWh (e.g. 0.35€/kWh) or it could also be time based.
Duration: Total time connected to the charger (e.g. 161 min 0 s)
Energy: Total kWh charged (energy delivered, e.g. 21.8 kWh)
Price (VAT 0%): Total Consumption price (e.g. 6.09€)
VAT (25.5%): Total amount of the VAT (e.g. 1.55 €)
Total: Total amount charged including VAT