eMabler 's Express Terms & Conditions

1. Scope 

These Terms and Conditions govern the use of Express ad-hoc (non-subscription) payment services for electric vehicle (EV) charging provided by eMabler at participating charging stations.  


2. Payment and Pricing 

Users may pay for charging sessions using supported payment methods including credit/debit cards, mobile wallets, or QR code-based systems. 

Pricing is displayed prior to session initiation and includes: 
(a) Energy cost per kWh 
(b) Time-based fees (if applicable) 
(c) Idle fees for overstaying after charging completion 
(d) Transaction or service fees (if applicable) 

All prices include applicable taxes unless stated otherwise. 

Pre - Authorization: A pre-authorization amount will be reserved before starting the session.  


3. Session Initiation and Completion 
Charging begins once payment is authorized, and the vehicle is properly connected. 

The session ends when the user disconnects the vehicle, or the maximum charging time is reached. 

A digital receipt will be shown in real time in the WebApp, there is a downloadable link and there is possibility to send the receipt via email (it requires the end user to fill the e-mail address before the session ends). 

Note: if end user closed the session and forgot to add their email address or download the receipt. The end user can still request a copy of the digital receipt; however, a fee might be applied for that. 


4. Refunds and Disputes 
Refunds may be issued for failed sessions, overcharges, or technical errors. 

Users must contact support within [14] days of the session to initiate a dispute. 

Refunds are processed within [30] business days upon validation. 


5. Data Protection 
Personal and payment data are processed in accordance with GDPR and other applicable laws. 

Data collected includes session details (kWh Consumption amount, Start and end session times, Charger ID, Session ID, Time Zone), payment information (Payment type, pre-auth amount, Total Cost, Language), location and e-mail address if provided by the end user to receive the receipt via email. 

No account creation is required for ad-hoc payments.

 Personally identifiable information has a defined data retention, and it is not stored indefinitely unless explicitly documented.  Based on legal requirements and business needs (Relationship + 3 years), statistical data (anonymized as long as in use).  


6. Liability 
eMabler is not liable for: 

(a) Charging station unavailability 
(b) Power outages or interruptions 
(c) Vehicle incompatibility or user error 

Users are responsible for ensuring proper connection and monitoring their session.  


7. Third-Party Services 
Some charging stations may be operated by third-party partners. In such cases, their terms may also apply. 

Roaming sessions facilitated through other networks may be subject to different pricing and policies.  


8. Modifications 
eMabler reserves the right to modify these terms at any time. Updated terms will be posted on our website and/or at the point of sale.  


9. Governing Law 
These terms are governed by the laws of Finland, and any disputes shall be resolved in the courts of Helsinki. 

🔁 Refund Process for Express Ad-Hoc EV Charging Payments 

1. Eligibility for Refund 
Refunds may be issued in cases such as: 
(a) Charging session failed to start after payment 
(b) Overcharging due to system error 
(c) Double billing Charging station malfunction 

2. User Action 
The user must: 
(a) Contact customer support via email support@emabler.com. 
(b) Provide session details (date, time, station ID, receipt or transaction ID). 
(c) Describe the issue clearly. 

3. Timeframe 
(a) Users to contact within 14 days from the session date to request a refund. 
(b) The eMSP should respond within 5-7 business days. 
(c) Approved refunds are processed within 15 – 30 business days, depending on the payment provider. 

4. Refund Method 
Refunds are issued to the original payment method used.

In some cases, a voucher or credit may be offered as an alternative.  

🧾 What Should Be Included in a Digital Receipt 

A well-structured digital receipt helps users track their sessions and supports dispute resolution. It should include: 

Receipt ID: Unique identifier for the transaction 
Date & Time: Start and end time of the charging session 
Charging Station ID: Identifier or name of the station used 
Location:  Address or GPS coordinates of the station
Energy Delivered: Total kWh charged 
Duration: Total time connected to the charger 
Pricing Breakdown: Depending on the location it could be: Cost per kWh, time-based fees, idle fees, service fees 
Total Amount Paid: Final amount charged including VAT 
Payment Method: e.g., Visa ending in 1234, Apple Pay