Plug & Charge for Retailers and Parking Operators
Read Time: 10 minutes
Sep 25, 2025
EV adoption is accelerating across Europe, and charging is no longer just a question of infrastructure.
For retailers and parking operators, charging is about customer experience, dwell time, and loyalty. When a driver chooses where to shop or park, charging availability and ease of use become decisive factors.
Yet many charging experiences today are still clunky. Drivers download apps, carry RFID cards, and juggle multiple accounts just to start a session. Every extra step creates friction, and friction drives people elsewhere.
Plug & Charge changes that. With the ISO 15118 standard, the car authenticates itself directly at the charger. The driver plugs in, charging begins instantly, and billing happens in the background.
If you’re new to the concept, start with our detailed guide on Plug & Charge. This article focuses specifically on the value of Plug & Charge for retailers and parking operators, and why it should be on the agenda of every business that depends on customer loyalty and repeat visits.
Why Plug & Charge Matters for Retail and Parking
For retailers and parking operators, EV charging is a customer-facing service that directly shapes how people experience a site.
A driver who finds charging easy is more likely to stay longer and spend more.
A driver who struggles with apps or payments may cut their visit short or never return.
A driver who trusts your charging setup is more likely to make your location their default stop.
Plug & Charge eliminates the pain points. Customers plug in and walk away. The car and charger handle the rest. For operators, that easiness translates into stronger customer satisfaction, higher dwell time, and repeat visits.
How Plug & Charge Improves Customer Experience
In retail and parking, customer experience is everything. Stores and car parks compete not only on price or location but on how easy and enjoyable it is for people to visit.
EV drivers expect charging to be straightforward. If a charging session fails or takes too long to set up, frustration spills over into the entire customer journey. That frustration can mean a lost sale for the retailer or a lost repeat customer for the parking operator.
Plug & Charge creates the opposite effect. A driver arrives, plugs in, and immediately shifts focus to shopping, dining, or completing errands. Charging disappears into the background, which is exactly what customers want.
For retailers, that extra convenience encourages longer stays. More dwell time means more potential spending. For parking operators, smooth charging means less time dealing with complaints and more time maximizing occupancy.
The Business Benefits of Plug & Charge for Retailers
Retail is about repeat visits and customer loyalty, and EV charging is becoming a driver of both. Plug & Charge for retailers offers tangible benefits that impact the bottom line.
Higher customer loyalty: Drivers who know they can charge easily at your site are more likely to return.
Increased dwell time: A smooth start to charging encourages customers to spend more time in-store, which often leads to higher sales.
Stronger brand reputation: Offering the latest in charging technology signals innovation and customer focus, setting your business apart from competitors.
Opportunities for cross-promotion: Because billing links directly to customer accounts, charging can be connected with loyalty programs, discounts, or bundled offers.
In practice, EV charging functions as part of the retail experience. It influences where customers choose to shop and how much they spend during each visit.
The Business Benefits of Plug & Charge for Parking Operators
Parking operators face a different challenge: maximizing occupancy and creating value beyond the parking fee. EV charging is already an expectation in many locations, and the quality of that charging can determine customer satisfaction.
Plug & Charge helps parking operators in several ways:
Reduced customer complaints: Automatic authentication eliminates common frustrations with apps and cards, lowering support needs.
Faster turnover: Reliable charging means fewer delays at the charger, keeping spaces available and reducing congestion.
Integration with pricing models: Charging sessions can be linked to parking fees or loyalty accounts, creating bundled offers that encourage repeat use.
Competitive differentiation: Operators who provide seamless charging gain an edge over sites that still require clunky authentication processes.
For parking operators, Plug & Charge is a way to meet demand while also offering a service that builds trust and encourages customers to return more often.
How Plug & Charge Builds Customer Loyalty
Loyalty is critical in both retail and parking. Customers have choices, and a poor charging experience can send them straight to a competitor.
Plug & Charge supports loyalty in two ways:
Reliability: Sessions start every time, without failed authentications or confusing app flows.
Simplicity: Customers remember the ease, not the hassle. That memory influences their decision the next time they need to shop or park.
Over time, this consistency turns occasional visitors into regulars. And in industries where margins are tight, repeat business is the most reliable source of growth.
Plug & Charge and Operational Efficiency for Operators
The benefits are not limited to customer-facing outcomes. Plug & Charge also simplifies operations.
For retailers, this means fewer staff interventions when customers face charging issues. For parking operators, it means fewer support calls and smoother management of charging infrastructure. Automatic authentication reduces errors, lowers transaction disputes, and makes scaling charging services less resource-intensive.
These efficiencies cut costs and free up resources to focus on improving services, rather than fixing problems.
New Revenue Opportunities with Plug & Charge
One of the less obvious benefits of Plug & Charge is the opportunity it creates for new business models. Because charging is tied directly to customer accounts, it can be integrated with loyalty programs or retail promotions.
Examples include:
A supermarket offering charging discounts for loyalty card holders.
A shopping mall bundling free charging hours with premium parking subscriptions.
A retailer using charging sessions as triggers for personalized in-store offers.
These integrations turn charging into a revenue driver, rather than a cost centre.
Plug & Charge Regulatory Deadlines in 2026 and 2027
Beyond customer and business benefits, regulation is making Plug & Charge inevitable. Under the EU’s Alternative Fuels Infrastructure Regulation (AFIR):
From January 2026, all new public AC chargers must support ISO 15118-2.
From January 2027, the requirement expands to all new or renovated public and private AC chargers, which must support ISO 15118-20.
For retailers and parking operators, this means Plug & Charge is not optional. Preparing now avoids compliance risks and guarantees networks are ready when customers expect the experience as standard.
Conclusion
Plug & Charge solves the authentication problem that frustrates EV drivers and limits the impact of charging services. For retailers, it boosts loyalty, increases dwell time, and creates opportunities to link charging with sales. For parking operators, it reduces complaints, supports faster turnover, and opens the door to integrated pricing and loyalty models.
The benefits extend beyond customers. Plug & Charge lowers support costs, simplifies operations, and creates new revenue streams. With EU deadlines in 2026 and 2027 making ISO 15118 support mandatory, adopting Plug & Charge becomes a requirement that also delivers measurable business value.
At eMabler, we make the transition straightforward. Our API-first platform connects with existing systems, manages ISO 15118 certificates, and enables Plug & Charge to be launched quickly and at scale.
👉 Ready to see what Plug & Charge can do for your retail or parking business? Get in touch with us!
